Refund Policy

1. No Return Policy

PalletHub Wholesale sells liquidation merchandise "AS IS" and "WITH ALL FAULTS." Because these pallets contain customer returns, overstock, and shelf-pull merchandise, we cannot accept returns for the following reasons:

• Change of mind — You decided you don't want the pallet after purchase.
• Condition dissatisfaction — Items in the pallet are not in the condition you expected (conditions are disclosed in the manifest).
• Lower resale value — You were unable to sell items for the estimated retail value shown in the manifest.
• Missing items within variance — Minor differences between manifest and actual contents (up to 5-10% variance is standard in liquidation).
• Non-working items — Customer return pallets may contain items that are damaged, missing parts, or non-functional (this is disclosed in the manifest).

2. Manifest Discrepancy Claims

We take manifest accuracy seriously. While minor variances are expected in the liquidation industry, we will review claims where the pallet is significantly different from its manifest.

Eligibility for Review

• The pallet must be received within the last 48 hours
• You must provide photo or video evidence of the discrepancy
• The discrepancy must be substantial (more than 15% of listed items missing OR entirely wrong category)
• You must have a signed delivery receipt noting any visible damage

3. How to File a Claim

Required Information for Claim

• Order number and invoice
• Clear, dated photos of the pallet and its contents
• A copy of the manifest (provided with your order)
• Description of specific discrepancies (which items are missing or incorrect)
• Delivery receipt with any damage noted

4. Shipping Damage Claims

If your pallet arrives with visible damage to the packaging, you MUST:

1. Note the damage on the delivery receipt BEFORE signing. Write "DAMAGE NOTED" or similar on the proof of delivery.
2. Take photos of the damaged pallet and packaging.
3. Contact us within 48 hours of delivery at claims@pallethub.com.

Failure to note damage on the delivery receipt may void your ability to file a shipping damage claim, as the carrier assumes liability is released upon clean signature.

5. Resolution Options

If your claim is approved, we may offer one of the following resolutions at our sole discretion:

Issue Type	Resolution	Timeline
Significant manifest discrepancy (>20% missing)	Partial refund based on missing value	5-10 business days
Shipping damage (noted on receipt)	Replacement or credit toward future purchase	7-14 business days
Wrong pallet shipped	Full refund or replacement at our cost	3-5 business days
Minor variance (<10% of manifest)	No refund (standard industry variance)	—

6. No Refunds For:

• Condition issues — Items are sold as described in the manifest (New, Like New, Open Box, Customer Return, etc.)
• Non-working items in return pallets — Customer return pallets inherently contain some non-functional items
• Missing accessories — Unless specifically listed in the manifest
• Estimated retail value differences — Estimated values are approximations, not guarantees
• Items you cannot resell — Market conditions and resale channel performance vary
• Orders placed more than 7 days ago — All claims must be filed within 48 hours of delivery
• Pallets that have been partially unpacked or sorted — Claims require original pallet condition

7. Cancellation Policy

Once an order is placed and payment is processed, we begin preparing your pallet for shipment. Therefore, order cancellations are only accepted within 2 hours of order placement, provided the pallet has not already been pulled from inventory. After 2 hours or once the pallet is prepared for shipment, the order is final and cannot be canceled or refunded.

To request a cancellation within the 2-hour window, please call us immediately at +1 (800) 555-0123.

8. Chargeback Policy

We take chargebacks seriously. Before filing a chargeback with your credit card company, please contact us directly to resolve any issues. Unauthorized chargebacks for legitimate purchases (especially those filed after the 48-hour claim window) may result in:

• Permanent ban from PalletHub Wholesale
• Referral to collections for disputed amounts
• Legal action to recover costs and fees

We cooperate fully with payment processors and will provide all documentation to dispute fraudulent chargebacks.

9. Contact for Refund Inquiries

For any questions about our refund policy or to file a claim:

• Email: claims@pallethub.com (for claims)
• Email: support@pallethub.com (general questions)
• Phone: +1 (800) 555-0123
• Mail: PalletHub Wholesale, Attn: Claims Department, 1240 Industrial Blvd, Dallas, TX 75207