Privacy Policy

1. Information We Collect

PalletHub Wholesale collects information to provide better services to our customers. We collect information in the following ways:

Information You Give Us

When you create an account, place an order, or contact us, we collect information such as:

• Name, email address, phone number, and shipping address
• Billing information (credit card details are processed securely by our payment partners)
• Business information (resale certificate, tax ID) if applicable
• Communication preferences and order history

Information We Get From Your Use

We automatically collect certain information when you visit our website:

• Device information: IP address, browser type, operating system, device identifiers
• Usage information: Pages visited, time spent, links clicked, search queries
• Location information: Approximate geographic location based on IP address
• Cookies and similar technologies: See our Cookie Policy for details

Data Category	Examples	Purpose
Account Data	Name, email, password, address	Account management, order processing
Transaction Data	Order details, payment info, shipping records	Fulfill orders, process payments, provide support
Usage Data	Pages viewed, time on site, clicks	Improve website, analyze trends
Communication Data	Emails, chat messages, support tickets	Customer service, respond to inquiries

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, send order confirmations, and provide shipping updates.
• Account Management: To create and maintain your account, manage your preferences, and provide customer support.
• Communication: To respond to your inquiries, send important notices about your account or orders, and provide promotional offers (with your consent).
• Website Improvement: To analyze how customers use our website, identify technical issues, and improve user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Fraud Prevention: To detect and prevent fraudulent transactions and protect the security of our website.

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your personal information under the following legal bases:

• Contractual Necessity: To fulfill orders and provide services you requested.
• Legitimate Interests: To improve our website, prevent fraud, and communicate with you about your account.
• Consent: For marketing communications and certain types of data collection (e.g., cookies).
• Legal Obligation: To comply with tax, anti-fraud, and other legal requirements.

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with trusted third parties who perform services on our behalf, such as payment processors, shipping carriers, and email service providers. These parties are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information: Retained until you close your account, plus a reasonable period for legal and tax purposes.
• Order history: Retained for at least 7 years for tax and legal compliance.
• Marketing preferences: Retained until you opt out or unsubscribe.
• Website usage data: Retained for up to 26 months for analytics purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted between your browser and our servers
• Secure payment processing using PCI-compliant payment gateways
• Regular security assessments and vulnerability scanning
• Access controls limiting employee access to customer data
• Physical security at our warehouse and office locations

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Restriction: Request that we restrict processing of your information.
• Portability: Request a machine-readable copy of your data to transfer to another service.
• Objection: Object to processing based on legitimate interests, including direct marketing.
• Withdraw Consent: Withdraw previously given consent at any time.

To exercise any of these rights, please contact us at privacy@pallethub.com. We will respond within 30 days.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete the information.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by PalletHub Wholesale. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party websites you visit.

10. International Data Transfers

PalletHub Wholesale is based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central database are located. By using our website, you consent to the transfer of your information to the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the bottom of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

• Email: privacy@pallethub.com
• Phone: +1 (800) 555-0123
• Mail: PalletHub Wholesale, Attn: Privacy Officer, 1240 Industrial Blvd, Dallas, TX 75207